This page explains the financial refund policy of Tilal Al Rimal Tourism Company in accordance with the regulations of the Ministry of Tourism of the Kingdom of Saudi Arabia.
Completing a booking or using the website constitutes full acceptance of this Refund Policy.
Refund Terms
Refunds are issued using the original payment method.
5% administrative fee applies on cancelled bookings.
Additional service fees are non-refundable after use.
The Company may deduct actual costs incurred.
Refund Processing Time
Refund requests are reviewed within 3 business days.
Approved refunds are processed within 14 business days.
Banks may take an additional 7-30 business days.
Customers will be notified via email about request status.
Full Refund Cases
Service cancellation by the Company for operational reasons.
Booked service unavailable at scheduled time.
Double booking errors caused by the Company.
Cancellation within 24 hours of booking confirmation (for some services).
Partial Refund Cases
Cancellation 7 days before service: 75% refund
Cancellation 3 days before service: 50% refund
Cancellation 24 hours before service: 25% refund
Cancellation after service date: No refund
Non-Refundable Cases
No-show for scheduled service.
Special promotions and services marked non-refundable.
Incorrect information or documents provided by customer.
Violation of supplier terms and conditions.
Cancellations due to weather conditions (subject to policy).
Refund Methods
Credit card refund: 7-14 business days.
Bank transfer refund: 5-10 business days.
Digital wallet refund: 3-7 business days.
Store credit on website: Instant.
Refund Request Procedure
Submit written request via email or customer service.
Attach booking number and payment details.
Wait for refund confirmation from accounts department.
Refund processed within specified time based on payment method.
Force Majeure
Supplier policies apply during force majeure events.
Amount may be refunded as store credit instead of cash.
Force majeure includes: natural disasters, pandemics, government decisions.
Company has no additional compensation obligations.
Contact Information
Email: info@tilalr.com
Customer Service: 966547305060
Official WhatsApp: 966547305060
Working Hours: Sunday-Thursday 9AM-6PM
Acceptance
By using the website or completing a booking, customers accept this policy.
This policy forms part of the website Terms & Conditions.
The Company reserves the right to update this policy at any time.
