This page explains the cancellation policy of Tilal Al Rimal Tourism Company in accordance with the regulations of the Ministry of Tourism of the Kingdom of Saudi Arabia.
Completing a booking or using the website constitutes full acceptance of this Cancellation Policy.
Cancellation Requests
Customers may submit cancellation requests through the website, email, or customer service.
Cancellation requests must be submitted before the service date according to specified terms.
All requests are recorded with the official submission date and time.
Approval is subject to supplier policies.
Cancellation Fees
Cancellation 30+ days before: 10% fee
Cancellation 14 days before: 25% fee
Cancellation 7 days before: 50% fee
Cancellation 48 hours before: 75% fee
Cancellation 24 hours or less: 100% fee
Flight Cancellations
All flight tickets are subject to airline policies.
Some economy tickets are non-cancellable and non-refundable.
Business class tickets are cancellable with up to 25% fee.
No-show cases are subject to full penalty.
Customers are informed of cancellation terms before booking confirmation.
Hotel Cancellations
Cancellation policies vary by hotel and booking type.
Non-refundable bookings cannot be cancelled after confirmation.
One or two night fees apply as minimum for most hotels.
Special requests are non-cancellable after hotel confirmation.
Group bookings have different cancellation policies.
Tour & Package Cancellations
Full package cancellation is subject to tour program policy.
Actual costs incurred by the company may be deducted.
Some programs may be modified or cancelled due to operational conditions.
Full refund applies when cancellation is initiated by the company.
Cancellation Procedure
Submit written cancellation request with reason.
Attach booking number and contact information.
Wait for cancellation confirmation from bookings department.
Cancellation fees apply based on time remaining until service.
Fee-Free Cancellation Cases
Service cancellation by the company for operational reasons.
Natural disasters or public emergencies.
Customer death or serious illness (with medical proof).
Double booking errors caused by the company.
Booking Modifications
Modification requests accepted 48+ hours before service.
Modifications subject to actual service availability.
Additional fees or fare differences may apply.
Company does not guarantee modification of confirmed bookings.
Modification is treated as cancellation and rebooking under applicable policy.
Force Majeure
Force majeure includes natural disasters, weather conditions, government decisions.
Border closures, airport closures, and public health emergencies may also apply.
Relevant supplier policies will be followed.
Company bears no additional obligations beyond such policies.
Contact Information
Email: cancellations@altelal-walramal.sa
Website: https://tilalr.com
Customer Service: 920000123
WhatsApp: +966500000000
Acceptance
By using the website or completing a booking, customers accept this policy.
This policy forms part of the website Terms & Conditions.
The Company reserves the right to update this policy at any time.
